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    "title": "Support",
    "description": "Get help through built-in chat, a founder meeting, Discord, or email and include a safe, complete diagnostic packet.",
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    "updated": "2026-08-04",
    "body": "You can reach us four ways. Whichever you choose, include the diagnostic details below in your first message. That saves a round trip.\n\n- [Built-in support chat](/support): Open Support from the taskbar for help in the context of the signed-in app.\n- [Meet us](https://cal.com/superluminal/founders): Book a 30-minute Google Meet for a project, render-pipeline question, or issue that is easier to discuss live.\n- [Discord community](https://discord.gg/rUJPnMycqx): Ask the team and community for quick, non-private help.\n- [Email](mailto:hello@su.lu): Use hello@su.lu for private account, billing, or production questions.\n\n## Before contacting support\n\nFor a render issue, collect:\n\n- organization and project name\n- Job ID and the exact affected frame or range\n- Blender major/minor and Superluminal add-on version\n- timestamp with timezone\n- upload mode, render pattern, image format, and relevant experimental toggles\n- a downloaded log or the worker's final error, with secrets redacted\n- short reproduction steps\n- expected result and actual result\n\nFor a visual mismatch, include the full downloaded frame and a local comparison when you are allowed to share the scene content. A compressed web-preview screenshot is useful context but not proof of the original image data.\n\n### Never send secrets\n\nDo not send passwords, access tokens, API keys, session files, signed upload/download URLs, payment details, or credential-bearing request headers. Redact them from logs and screenshots.\n\n## Fast self-checks\n\n### Reproduce one frame\n\nUse the exact failed frame locally and remotely with matching settings.\n\n### Check current state\n\nConfirm organization balance, project, job status, frame state, and the selected Blender and add-on versions.\n\n### Inspect logs\n\nSelect the frame in the job page, search the log, apply severity filters, and download it.\n\n### Separate packaging from rendering\n\nIf you suspect PROJECT path mapping, submit one representative frame as a ZIP job.\n\n### Preserve evidence\n\nRecord IDs and timestamps before deleting or duplicating anything.\n\n## Where to look first\n\n- [Add-on troubleshooting](/docs/blender-addon/troubleshooting): Connection, projects, submission, paths, frames, and downloads.\n- [Job details](/docs/web-ui/job-details): Use the frame workspace, operation chart, machine telemetry, and logs.\n- [Billing](/docs/web-ui/billing): Resolve blocked funds, capacity, checkout, or referral questions.\n- [Availability](/docs/availability): Check whether a visible destination is still Coming Soon.",
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        "path": "/dependencies",
        "title": "Blender project dependencies",
        "description": "Before upload, Superluminal checks textures, linked Blender files, UDIMs, sequences, caches, fonts, and other external inputs."
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      {
        "path": "/compatibility/render-engines",
        "title": "Blender render engine compatibility",
        "description": "Superluminal renders Cycles and EEVEE image sequences with Blender 4.0 through 5.2. Choose the farm version and output format before submission."
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