Terms of Service

Last Updated: 28 July 2026 Effective Date: 28 July 2026

These Superluminal Terms of Service (the "Terms") are a legal agreement between you and The Superluminal Computing Corporation (a Delaware C-Corporation, doing business as Superluminal, the "Company," "Superluminal," "we," "us," or "our") governing your access to and use of Superluminal services, including our cloud GPU render farm, related websites, APIs, Blender add-on/tools, and associated services (collectively, the "Service").

IMPORTANT: By creating an account, purchasing Credits, submitting render jobs, or otherwise using the Service, you agree to these Terms. If you do not agree, do not use the Service.

These Terms incorporate by reference the following Policies, which also apply to your use of the Service:

• Superluminal Acceptable Use Policy
• Superluminal Privacy Notice
• Superluminal Cookie & Local Storage Notice
• Superluminal Payments, Credits & Refund Policy
• Superluminal DMCA & Notice Policy

If a Policy conflicts with these Terms, these Terms control unless the Policy states otherwise.

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1. Company information

Operator: The Superluminal Computing Corporation (Delaware C-Corporation) DBA: Superluminal Address: 211 Highlands Rd, Hurricane, WV 25526, USA General contact: hello@su.lu Support: support@su.lu Privacy: privacy@su.lu DMCA (render farm): dmca@su.lu

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2. Definitions

• "Account" means your registered user account for the Service.
• "Credits" means prepaid usage credits used to pay for rendering and related compute. Credits are not legal tender, are not a bank account or stored value account, have no cash value, and are not transferable except if we explicitly enable team/organization features that permit internal transfers.
• "Job" means a render job you submit to the Service.
• "Output" means any rendered frames or other results the Service generates for you.
• "User Content" means all files, data, and materials you upload or submit to the Service (including .blend files, textures, caches, scripts, add-ons, and other assets), plus your Outputs.
• "Documentation" means our published documentation and technical guidance for the Service.
• "Policies" means any additional policies incorporated by reference, including the Superluminal Acceptable Use Policy, Privacy Notice, Cookie & Local Storage Notice, Payments/Credits/Refund Policy, and DMCA/Notice Policy.

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3. Changes to these Terms

We may update these Terms from time to time. If we make material changes, we will provide reasonable notice (for example, by posting an in-product notice or updating the "Last Updated" date). By continuing to use the Service after the effective date of an update, you agree to the updated Terms.

If you do not agree to updated Terms, you must stop using the Service and may request account deletion as described in our Privacy Notice (subject to legal retention requirements).

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4. Eligibility and account registration

4.1 Age and authority

You must be at least 18 years old (or the age of majority where you live, whichever is higher) and able to form a binding contract to use the Service.

If you use the Service on behalf of an organization, you represent and warrant that you have authority to bind that organization, and "you" includes that organization.

4.2 Account information

You agree to provide accurate, current, and complete information and to keep it updated.

4.3 Account security

You are responsible for maintaining the confidentiality of your credentials and for all activity under your Account. Notify us immediately at support@su.lu of any suspected unauthorized access.

We may require you to reset credentials or take other steps to protect the Service and users.

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5. The Service (render farm)

5.1 What we provide

The Service provides cloud GPU rendering for Blender projects, job submission/queueing, and delivery of Outputs. We may add, remove, or change features at any time.

5.2 No SLA

Unless we expressly agree in writing, the Service is provided without any service level agreement (SLA), uptime guarantee, or guaranteed throughput. Queue times and performance may vary based on load, scene configuration, and other factors.

5.3 Compatibility and third-party components

Rendering outcomes may vary based on Blender versions, drivers, add-ons, scene configuration, and your assets. You are responsible for validating Outputs and ensuring compatibility with your workflow.

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6. Credits, pricing, taxes, and payments

6.1 Credit model

You purchase Credits in advance and spend Credits as Jobs complete. Credit expiration, estimates, and billing mechanics are detailed in the Payments, Credits & Refund Policy.

6.2 Pricing changes

We may change Credit pricing and cost formulas from time to time. Pricing changes apply prospectively (to future purchases and/or future usage), unless required otherwise by law.

6.3 Taxes

Prices may exclude applicable taxes. Tax collection and your obligations are described in the Payments, Credits & Refund Policy.

6.4 Auto top-up

If you enable Auto top-up, you authorize us to initiate an unscheduled payment using your selected payment method whenever your Credit balance drops below the threshold you choose. Each payment purchases the top-up amount shown in your settings, plus any applicable tax. Auto top-up remains active until you disable it or we pause it after a payment failure.

You may change or disable Auto top-up before the next payment is initiated. Disabling it does not cancel a payment that was already initiated or completed. The Payments, Credits & Refund Policy contains the full Auto top-up terms.

6.5 Payment processing

Payments are processed by third-party payment processors (for example, Stripe). We do not store full payment card numbers.

6.6 Refunds

Credit purchases are final and non-refundable, except where required by law or as expressly stated in our Payments/Credits/Refund Policy.

6.7 Billing and failures

What counts as billable usage and how we handle Service-side failures is described in the Payments, Credits & Refund Policy.

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7. User Content, licenses, and confidentiality

7.1 Your ownership

You retain all rights, title, and interest in and to your User Content, subject to the licenses you grant in these Terms.

7.2 Limited license to operate the Service

To provide the Service, you grant us a limited, non-exclusive, worldwide license to host, store, reproduce, process, transmit, and display your User Content solely to:

• run your Jobs and deliver Outputs to you,
• maintain and secure the Service,
• troubleshoot and provide support you request, and
• comply with legal obligations.

We do not use your User Content for advertising. We do not use your User Content to train or develop generalized machine-learning models that are made available to third parties without your explicit permission.

7.3 Confidentiality of User Content

We treat your User Content as confidential and access it through automated systems for rendering. Authorized personnel may access User Content only:

• to provide support you request,
• to investigate operational/security issues, or
• as required by law.

You acknowledge that no system is perfectly secure and that we cannot guarantee absolute confidentiality. If you require a written NDA for a specific project, contact hello@su.lu.

7.4 Backups and your responsibility

You are responsible for maintaining your own backups of User Content and Outputs. We do not guarantee backups beyond the retention window described below.

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8. Job submission, retention, and deletion

8.1 Job execution

Jobs begin when you submit them and the Service schedules them. We may queue, throttle, pause, or reject Jobs to protect system stability, enforce Policies, or comply with law.

8.2 Retention window

By default, your project files and Outputs are retained for 7 days after Job completion and are then permanently deleted, unless:

• you delete them sooner,
• you extend retention via a feature we explicitly offer, or
• we must retain specific records longer to comply with law, enforce Terms, or resolve disputes.

8.3 Deletion requests

You may delete Jobs/Outputs via the Service UI where available. Account deletion and associated data handling are described in our Privacy Notice.

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9. Acceptable use and prohibited activities

You must use the Service legally and in compliance with our Acceptable Use Policy, which describes prohibited conduct in detail. We may suspend or terminate Accounts and remove content for violations.

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10. Export controls and sanctions

You may not use the Service in violation of applicable export controls or sanctions laws. You represent that you are not located in, under the control of, or a national/resident of any country or territory subject to comprehensive sanctions, and you are not on any restricted party list, to the extent prohibited by law.

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11. Software license (Blender add-on and tools)

Any software, plug-ins, or tools we provide are licensed, not sold.

Subject to these Terms, we grant you a limited, revocable, non-exclusive, non-transferable license to install and use our tools solely as necessary to use the Service.

You may not (except to the extent prohibited by law):

• reverse engineer, decompile, or disassemble the tools,
• redistribute the tools,
• remove proprietary notices, or
• use the tools to build a competing service.

Third-party components bundled with our tools may be governed by separate open-source licenses.

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12. Our intellectual property and feedback

The Service (excluding User Content) is owned by us or our licensors and is protected by intellectual property laws. You may not copy, modify, distribute, sell, lease, or create derivative works of the Service except as expressly permitted.

If you provide feedback or suggestions, you grant us a perpetual, irrevocable, worldwide, royalty-free right to use that feedback for any purpose without compensation.

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13. Third-party services

The Service may integrate with third-party services (for example, payment processors, security/CDN providers, and OAuth login providers). Your use of third-party services may be governed by their own terms and policies. We are not responsible for third-party services outside our control.

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14. Suspension and termination

14.1 Suspension/termination by us

We may suspend or terminate your access to the Service immediately (with or without notice) if we reasonably believe:

• you violated these Terms or our Policies,
• your use poses a security risk or legal risk,
• we are required to do so by law or a lawful request, or
• your Account is being used fraudulently.

14.2 Termination by you

You may stop using the Service at any time. You may request account deletion as described in the Privacy Notice.

14.3 Effect of termination

Upon termination, your right to use the Service stops. Sections that by their nature should survive will survive, including IP, disclaimers, limitation of liability, indemnification, and dispute resolution.

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15. Disclaimers

TO THE MAXIMUM EXTENT PERMITTED BY LAW, THE SERVICE IS PROVIDED "AS IS" AND "AS AVAILABLE" WITHOUT WARRANTIES OF ANY KIND, EXPRESS OR IMPLIED, INCLUDING IMPLIED WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, AND NON-INFRINGEMENT.

WE DO NOT WARRANT THAT THE SERVICE WILL BE UNINTERRUPTED, SECURE, ERROR-FREE, OR FREE OF HARMFUL COMPONENTS, OR THAT OUTPUTS WILL MEET YOUR REQUIREMENTS.

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16. Limitation of liability

TO THE MAXIMUM EXTENT PERMITTED BY LAW:

• WE WILL NOT BE LIABLE FOR INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, EXEMPLARY, OR PUNITIVE DAMAGES, OR FOR ANY LOSS OF PROFITS, REVENUE, DATA, OR GOODWILL.
• OUR TOTAL LIABILITY ARISING OUT OF OR RELATING TO THE SERVICE WILL NOT EXCEED THE GREATER OF:
• US $100, OR
• THE VALUE OF CREDITS YOU USED IN THE 3 MONTHS BEFORE THE EVENT GIVING RISE TO THE CLAIM.

Some jurisdictions do not allow certain limitations. In that case, these limitations apply to the fullest extent permitted by law.

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17. Indemnification

You will defend, indemnify, and hold harmless the Company and its officers, directors, employees, contractors, and agents from and against any claims, liabilities, damages, losses, and expenses (including reasonable attorneys' fees) arising out of or related to:

• your User Content,
• your use of the Service,
• your violation of these Terms or Policies, or
• your violation of any law or third-party rights.

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18. Dispute resolution and governing law

18.1 Informal resolution first

Before filing a claim, you agree to contact us at hello@su.lu and attempt to resolve the dispute informally.

18.2 Governing law

These Terms are governed by the laws of the State of West Virginia and applicable U.S. federal law, without regard to conflict-of-laws principles, except where mandatory local law applies.

18.3 Arbitration for U.S. residents (with opt-out)

If you are a resident of the United States, you and we agree that disputes arising out of or relating to these Terms or the Service will be resolved by binding arbitration on an individual basis, except:

• claims in small claims court (if eligible), and
• requests for injunctive relief to stop IP infringement or misuse.

The arbitration will be administered by the American Arbitration Association (AAA) under its then-current consumer arbitration rules, and may be conducted by videoconference unless the arbitrator determines otherwise. The Federal Arbitration Act governs the interpretation and enforcement of this arbitration agreement.

Opt-out: You may opt out of arbitration within 30 days of first accepting these Terms by sending an unequivocal opt-out notice to hello@su.lu that includes the email address on your Account and a clear statement that you are opting out of arbitration.

Class action waiver: You and we agree to bring claims only in your individual capacity, not as a plaintiff or class member in any class or representative proceeding.

18.4 EEA/UK/Switzerland consumer rights preserved

If you are a consumer resident in the EEA/UK/Switzerland, nothing in these Terms limits your mandatory consumer rights. You may bring claims in your local courts where required by law.

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19. DMCA / copyright complaints

If you believe material hosted by the Service infringes your copyright, submit a notice as described in our DMCA & Notice Policy (email: dmca@su.lu). We may remove content and terminate repeat infringers.

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20. Notices and contact; EU Digital Services Act contacts

20.1 Notices to you

We may provide notices to you electronically (for example, via email to your Account email address or via in-Service notifications).

20.2 Contact

General inquiries: hello@su.lu Support: support@su.lu Privacy: privacy@su.lu DMCA: dmca@su.lu

20.3 EU Digital Services Act (DSA) points of contact

If the EU Digital Services Act applies to the Service:

• Point of contact for recipients of the service: hello@su.lu
• Point of contact for authorities: hello@su.lu

We prefer communication in English.

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21. Miscellaneous

• Severability: If any provision is held invalid, the remaining provisions remain in effect.
• Entire agreement: These Terms and incorporated Policies are the entire agreement between you and us regarding the Service.
• Assignment: You may not assign these Terms without our consent. We may assign to an affiliate or successor.
• Force majeure: We are not liable for delays/failures due to events beyond our reasonable control.
• Electronic communications: You consent to receive communications electronically (for example, email and in-product notices).
• No waiver: Failure to enforce a provision is not a waiver.